Returns & Exchanges
At Medley, we want you to be completely satisfied with your home investment, which is why we offer a 30-day return window for most furniture pieces. If your new selection doesn't feel quite right in your space, our team is here to help you find a better fit or process a refund.
Initiate Your Request
Contact our customer experience team within 30 days of delivery with your order number and the reason for your return.
Prepare for Pickup
Ensure the item is in its original condition; for large furniture items, our specialized freight partners will coordinate a convenient time for professional removal.
Inspection and Processing
Once the item arrives back at our workshop, our quality control team will inspect the piece to ensure it meets our return standards.
Receive Your Refund
After approval, your refund will be issued to your original payment method, minus any applicable restocking or shipping fees, within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing